Points

What is Share of the Profits?

When you spend with a Midcounties Co-operative business you earn Share of the Profits points. At the end of each financial year, we share some of our profits with our members by turning those points into your Share of the Profits dividend. The actual amount shared is voted on by our members at either our Annual or Half Year member meetings.

How did you calculate my Share of the Profits?

We have used the points earned on your transactions during our 2023/2024 financial year - 29 January 2023 - 27 January 2024. At our Annual General Meeting in May, members approved a distribution value of half a penny per point, allowing us to calculate your Share of the Profits. If this is the first time you have earned a dividend then your initial £1 membership share has been deducted from that value. We have deducted the first 1,000 points towards the Doing Good Together fund.

A helping hand for local causes

Last year, we told you about changes to the Share of Profits programme explaining how every time you spend with us, you earn points that fund good causes and help local communities.

We are now excited to announce the launch of our new Doing Good Together Fund. With people and communities at the heart of Your Co-op, this fund is dedicated to supporting local causes chosen by our members.

To find out more about the Doing Good Together Fund, please visit mid.coop/DGTFund

Earning points with other Co-operative Societies

If you’ve earned points through Central England Co-operative and Chelmsford Star Co-operative during their 2023 financial year, you’ll see them in your statement in the ‘Additions and deductions’ section, recorded as ‘PLUS the amount earned with other co-operative societies’. In 2023,

The Co-operative Group did not make a Share of the Profits payment to any members, including any Midcounties members, who traded with its businesses for that year.

What about the points on my spend after 29 January 2024?

Points earned after 29 January 2024 will remain on your balance and will not be included in this payment.

They will count towards future dividend payments. You can view your points balances at any time, split by financial year, by logging into your online member dashboard at mid.coop/account.

How do I change my payment option for next year?

You can change the way you receive your Share of the Profits next year by logging into your online member dashboard – mid.coop/account. You can choose to have your payment in e-vouchers; as a credit on your phone or energy bill; donate it to charity; or just ask us to hold it on account for you.

What is the Your Co-op members app?

Our app brings you all the latest member exclusive deals and offers across Your Co-op and shows you how your spend makes a difference. You can also access your Share of the Profits e-vouchers directly in the app.

How do I access the app?

Downloading the app is easy, just search for ‘Your Co-op membership’ in your app store. Once you have downloaded the app you need to click on ‘Register’. You’ll need your membership number and your postcode.

What if I don’t want to download the app?

We have sent you codes in your communication which can be used with our Childcare and Travel businesses.

Where can I spend my e-vouchers?

You’ll be able to redeem your e-vouchers towards your spending at the following businesses operated by The Midcounties Co-operative:

• Your Co-op Food – see terms & conditions below

• Your Co-op Travel – redeem in branch, over the phone or with your personal travel agent

• Your Co-op Childcare – redeem in nursery

You can only spend your e-vouchers with The Midcounties Co-operative. Other Co-operative societies will not accept them.

If your letter or email says you have opted to be paid in e-vouchers, you won’t now be able to pay these into your utilities account – Co-op Energy or The Phone Co-op.

What are the terms and conditions of the e-vouchers?

The e-vouchers can be used in Your Co-op Food stores, Your Co-op Travel branches, Co-op Childcare nurseries and Little Pioneers nurseries.

• These e-vouchers cannot be used on purchases with any other Co-operative societies.

• Each e-voucher can only be used once.

• E-vouchers must be used in a single transaction. However, if your purchase value is lower than the voucher value, you won’t lose the rest. If you are shopping in a branch you will get the balance in cash. If you are shopping online the remainder will be held on account for when you request it.

• You can use more than one voucher in a single transaction.

• The e-vouchers can be used up to 16 March 2025. However, if you don’t use your e-vouchers, you won’t miss out – we will hold the money for you within your member Share Account for when you request it.

For our full membership terms and conditions, including Share of the Profits, visit mid.coop/terms.

Issuing Society Address: The Midcounties Co-operative Limited, Co-operative House, Warwick Technology Park, Warwick CV34 6DA

What if I don’t want to use my e-vouchers?

If you don’t want to use your e-vouchers, you can request an alternative payment method.

You can visit mid.coop/sotp24 to request that we pay your dividend directly into your bank account or donate it to the Doing Good Together fund. Alternatively, you can call the membership team on 0800 435 902 if you would like your e-vouchers issued in a paper voucher format. If you don’t use your e-vouchers or request a different payment choice, you won’t miss out – we will hold the money for you within your members’ Share Account for when you request it.

If your statement indicates that we have made a credit towards your Co-op Energy or Co-op Phone and Broadband account

If you have previously chosen to have your Share of the Profits paid as a credit towards your utilities account, this will automatically happen each year unless you advise us. Alternatively we may have identified you as a member who uses one of our utilities businesses and therefore we may have chosen to pay it back into your utilities account to make it easier and more meaningful for you.

The good news is that you don’t need to do anything. Your bill will be automatically credited in November with your Share of the Profits dividend. Unfortunately, you cannot change your payment option for this year. However, you can change your payment choice for next time by visiting mid.coop/account.

If your statement indicates that we have made a payment to your chosen charity

If you have previously chosen to have your Share of the Profits donated towards a chosen charity, this will automatically happen each year unless you advise us.

We will now pass this donation to your chosen charity on your behalf anonymously.

You cannot change your payment option for this year. However, you can change your payment choice for next time by visiting mid.coop/account.

You haven’t answered my question

If you have any other questions, our membership team is on hand to help. You can contact us on 0800 435 902 or email us at member.communications@midcounties.coop. Thank you in advance for being patient at this busy time and we will answer your query as soon as we can.